Motivating Your Field Services Teams to Leverage the Best Performance
After receiving an invitation from CET Middle East (Customer Engagement Technology Forum) to speak at the Future of Field Services Management Masterclass under the theme ‘Transforming field services from cost to profit centre’, a presentation was made under the subject
‘Motivating Your Field Services Teams to Leverage the Best Performance’.
The presentation addressed the need to see motivation as a holistic process starting at management level and integrating it through the teams and individuals to achieve the required benefits. The emphasis was on the need for managers to first be motivated and through motivational leadership, transform their team.
The subject was covered in the following steps: